Adding Resolution Provider When EM Tickets are Closed
In our environment it was important to track the closure or inbound email tickets. We made this change to the SD.Email.InboundManagement project to allow us to report on the resolver of those processes.
1. Open the SD.IncidentManagement project
2. Open the Initial Diagnosis Model
3. Open the Dialog Model of the Initial Diagnosis (2.8) Dialog Workflow component
4. Toward the top of the model at the top locate and copy the Add “Resolution Provider” Process Contact (39) component
5. Open the SD.Email.InboundManagement project