“We are just about to implement ServiceDesk 7.5 and are still using 6.. One of our problems we have always had is seperating our Facilities department tickets from our IT department. This is because our managers need to run reports to generate metrics for our IT tickets but need to omit data from...”

“Hi, Since morning we are experiencing a session issue. As soon as any existing incident / problem / change ticket in Process Manager is opened, we get attached window saying session will expire within .......... mins. I am unable to trace anything in the logs for this. Adding to this, if window...”

“Hello,   I'm having hard time to find the component that edits the email that a costumer receives when resolved an Incident. That email containing  Symantec Service Desk Incident Resolved Details Incident ...”

“Can anyone tell me where I can find the Recent Items web part so I can replace the Search KB web part with this on the Home page in ServiceDesk 7.5 MP1.   Thank You ...”

“Hi   When I open a ticket, my SD7.1 send a e-mail with a ticket's link using the "ProcessViewerPageURL". I have customers using my SD7.1 by a external link. When a customer open a ticket, he receives a e-mail with this link ProcessViewerPageURL, but my customer isn't on my...”