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'Unknown' OS NAME Issue

Created: 08 Feb. 2012 | 4 Kommentare
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Some machines are showing their OS Name as Unknown Windows.

And I am not able to push agent on these machines.

When I asked for information from AD I found these machines are Either Windows XP or  Win 7

Please Suggest how to proceed?

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You should be able to push the agent without knowing the specific OS, as long as it's reported as Unknown Windows.  How did you discover these systems?  Did you discover using network discovery, or Active Directory?  If you discovered using Active Directory, you should have gathered specific OS names like Windows XP and Windows 7.

What fails on the push?  How were these discovered?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

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@mclemson

Thanks for reply.

When I joined this project, I found both AD Import & Network Discovery were  turned on.

So I can't tell you how were these discovered.

And Error it shows is: No Network Accepted the given path.

Although , Some machines managed to install altiris agent, but now they shows OS name.

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Ensure you've met the pre-requisites for installing the agent on XP and/or 7:
http://www.symantec.com/docs/TECH13407

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

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if it is OS unkown it is a ghost machine discovered with AD browse. run RAAD against them to verify 

 

Altiris user since 2001, Asset Management for 25 years

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