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DeborahKahmke

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DeborahKahmke

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Titel: Application Support Supervisor
Mitglied seit: 5 Jahre 15 Wochen
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Kommentar zum Artikel 16 März 2009
DeborahAlbrecht kommentierte: How to Get Software Compliant?
You will enter the Software details (outlook.exe and 12.%) within the Software License Search Rules section of the Software Installs tab when creating a new, or editing an existing Software License.
New article 05 Feb. 2009
DeborahKahmke veröffentlichte: How to Get Software Compliant?
I have seen lots of question around setting up Software Licensing for compliance purposes. As I have told many people, Software Compliance is ...
Kommentar zur Diskussion 04 Feb. 2009
DeborahAlbrecht kommentierte: Cube ID not updating when contact name is changed
What version of Helpdesk are you running? I do not see a Cube ID field under Contacts. I do know that when a contact is added if there is a phone number within the Contact Information it will display. -d
Kommentar zur Diskussion 04 Feb. 2009
DeborahAlbrecht kommentierte: Printing out job sheets
Do you use the WinUser or Guest console of the Helpdesk? This way the end user could update their incident without having to have a paper trail. (Save the trees!) Other than that you can create a custom form. When we did this, we engaged ...
Kommentar zur Diskussion 04 Feb. 2009
DeborahAlbrecht kommentierte: Create a Report of Monthly incidnets - I am new to SQL
Once again, you will need to create your "startdate" and "enddate" as global parameters. ____________________________________ SELECT hd1.[workitem_number] as 'Id', hd1.[workitem_created_on] as 'Create Date', ...
Kommentar zur Diskussion 04 Feb. 2009
DeborahAlbrecht kommentierte: Create a Report of Monthly incidnets - I am new to SQL
You will have to create your "startdate" and "enddate" global parameters. ______________________________________________ SELECT hd1.[workitem_number] as 'Id', hd1.[workitem_created_on] as 'Create Date', ...
Kommentar zum Blog-Eintrag 03 Feb. 2009
DeborahAlbrecht kommentierte: Agent Table Gets Corrupted
Always backup your db before you make any changes to your db directly or major changes within the NS Console (such as repairing any solution). I actually ran into this issue long ago and working with support used this fix above to correct ...
Kommentar zur Diskussion 28 Jan. 2009
DeborahAlbrecht kommentierte: application monitoring - application name in reports.
In the SELECT statement use the CASE. See Example below. CASE WHEN [column] LIKE ‘Corel Graphics Application%’ THEN ‘Corel Draw’ END as ‘Corel Draw’ This should work for you. Good luck! -d
Kommentar zur Diskussion 28 Jan. 2009
DeborahAlbrecht kommentierte: Receiving Consumables, Services or Peripherals
Hi there. You will need to create your catalog items (fixed, software and consumables) first. Once you have your PO created with your catalog items noted in the PO Line Items, you can right click on the PO and choose Receive Items. You can ...
Kommentar zur Diskussion 28 Jan. 2009
DeborahAlbrecht kommentierte: Software License and *.exe management
Hi there. You first have to setup your Software Purchase, which has 3 pieces (in my eyes) that are important. (1) Product Name, (2) Product Version and (3) Quantity. These 3 fields are used to link the software purchase and license ...
Kommentar zum Blog-Eintrag 27 Jan. 2009
DeborahAlbrecht kommentierte: Helpdesk Field Length Validation
Jgo, This looks very good and possibly useful. However, can you provide an example as to when it would be used? Thanks! -d
Kommentar zur Diskussion 27 Jan. 2009
DeborahAlbrecht kommentierte: New language for Software Update
Dom, I know that within Patch Management you can do this from the console. In the 6.5 console go to Manage > Software > Configuration > Patch Management > Server Settings > Global Settings and add languages under Patch Management Core ...
Kommentar zur Diskussion 27 Jan. 2009
DeborahAlbrecht kommentierte: Error in receiving item while trying to receive the goods from PO
Are you doing this locally on the server or from the web browser on your workstation? It may be an Active X component issue, we have had that happen in the past on workstations, but if you are on the server it should not occur. Also, be very ...
Kommentar zur Diskussion 27 Jan. 2009
DeborahAlbrecht kommentierte: Asset Information
Check out how you are merging assets... You can merged based upon Serial Number, System Number or both. Unfortunately, we have run into the fact that some assets are picked up on the network and basic inventory is not complete, meaning there ...
Kommentar zur Diskussion 27 Jan. 2009
DeborahAlbrecht kommentierte: Inventory Solution - Serial Number and Manufacturer not being captured
Did you properly remove your unique GUID from the image you are using? If the GUID is not removed from the image the Altiris server does not recognize the asset as a new one and may not run inventory correctly. Check out KB article 19323 on ...
Kommentar zur Diskussion 27 Jan. 2009
DeborahAlbrecht kommentierte: Reclaiming Altiris Licenses
Sorry for the late thought, but what about uninstalling the agent? Create a collection of those that you want to uninstall and then set it up through the "No Reboot - Carbon Copy Agent Uninstall" job under the Configuration > Solution Settings > ...
Kommentar zum Blog-Eintrag 15 Jan. 2009
DeborahAlbrecht kommentierte: Altiris Deployment Solution 6.9 SP1 MP1 (Maintenance Pack 1)
The KB article link in this does not take you to the article, it takes you just to the KB homepage. Enter in the article number in the search. Or maybe someone from JUICE can correct this link.
Kommentar zum Download 15 Jan. 2009
DeborahAlbrecht kommentierte: SQL Query to Count the Number of Software by Name
You may have to tweak your WHERE clause, when I ran this it did not come up with any Project 2007 returns, however, when I changed it to 'Microsoft%Project Professional 2007' it worked like a charm. There is probably the registered trademark ...
Kommentar zum Artikel 15 Jan. 2009
DeborahAlbrecht kommentierte: Altiris Agent Requirements and Agent Installation
This covered the basics very well! The only thing I would be add in what steps to take when the agent installation fails. Backtracking to ensure ports are open for XP SP2 Firewall rules, local admin rights, correct credentials, etc. -d
Kommentar zum Artikel 15 Jan. 2009
DeborahAlbrecht kommentierte: How to Create Software Delivery in Altiris
I would like more info about choosing the correct Package Source and examples of when you would choose each one to better understand the benefits of each. Also, more information on the success codes would be great. As in how to set different ...