“When it comes to 64-bit operatind system, there are two registry hives to store the Add/Remove programs [or Programs & Features] entries. 32-bit ARP location and 64-bit ARP location.
32-bit ARP location:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
...”
“By default in the Deployment Solution 7.x, if a computer is booted into WinPE for imaging, it generates a random MININT-RANDOM name and reports to the console that way. This is supposed to be fixed in 7.5, and this was causing MANY issues that support failed to resolve (gave us workarounds,...”
“This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.5. It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process.
...”
“This is a tool which will close Change and Incident processes in Servicedesk. It does not delete the processes, but just closes them, making them no longer appear in any reports that use "open" as a status.
...”
“In ServiceDesk 7.5, Automation rules have been greatly expanded to add functionality and capability. Many new and interesting things are now capable that were not available before, and a lot of functionality that existed only by customizing a core process is now easily accessible to end users...”