Automating setting Status to Closed
We are implementing Incident Management and we will be completing incidents by changing the status code to resolved. We would like to have an automated way to change all resolved incidents that are 7 days or older to Closed status. What would be the recommended way to do this? I've looked at tasks (close code) and tried to build an automation rule (but found it to be complicated and I couldn't find any documentation or examples) and I thought maybe doing a report that inserts the value into the database through SQL (and then do a notification policy).
Thanks for your help,
Snohomish County PUD