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IT Analytics DR situation

Created: 02 Jul 2012 | Updated: 05 Jul 2012 | 1 comment
QuietLeni's picture
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This issue has been solved. See solution.

Dear All,

We recently had a database server go down that supported the SMP server.

I have had to recover a Symantec_CMDB database from a backup in a DR situation and I have got the majority of SMP working. However, the problem is IT Analytics - I have reconfigured Reporting Services and Analysis Services on the new server, but when I try to go into the IT Analytics configuration on the SMP, I get the generic Server Error in '/Altiris/ITAnalytics' Runtime error.

I think that something in the IT Analytics on the SMP is still pointing towards the old server and it still thinks the Cubes are there, but it does not like what it is seeing (i.e. a blank server).

Does anyone know how to fix this?

Kindest regards,

QuietLeni

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QuietLeni's picture

Dear All,

In this case, I was able to run these scripts:

http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/179000/TECH179454/en_US/Reset%20ITA%20SSAS%20and%20SSRS%20in%20Item%20table.sql

From Tech article TECH179454!

Kindest regards,

QuietLeni

I stand by the accuracy of my Inventory of the organisation. Don't blame me for the picture that it presents...

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