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OPs Center 7.1 - receive no Alert Policies

Created: 12 Dec 2011 | 5 comments
MariusD's picture
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Hi,

 

After update from OPs 7.0 to 7.1 i receive no more the alerts (Alert Policies) from Ops Server.

 

I observ also that the Ops Agent can be updated. Where i have to install the Ops Agent? on the Ops Server or on the Backup Server?

 

Thanks.

 

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Mark_Solutions's picture

If you are just using NetBackup you shouldnt need an OpsCenter agent.

I have seen alerts either not work or dissapear all together after an upgrade - presumably the database rebuild looses something along the way.

I would disable one of your alerts and re-create it and see if the new one works

If it does then you may need ot recreate your alert policies

Obviously not great so you could raise a call with Symantec to see if there is a workaround

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Mark_Solutions's picture

Having said that there are quite a few fixes for OpsCenter on 7.1.0.1 and 7.1.0.2 along with EEBs so you may just need some updates:

7.1 Late Breaking news:
http://www.symantec.com/docs/TECH153422
7.1 OpsCenter Issues:
http://www.symantec.com/docs/TECH163968
7.1.0.1 OpsCenter Issues:
http://www.symantec.com/docs/TECH156136

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MariusD's picture

Now i observ that some "Alert Policies" are working. Like: Drive Down, Job Policy Change, Service Stopped, Master Server Unreachable.

but policies like  Job Finalized, Media Suspended, Media Frozen, Catalog not Backed up are not working.

 

Ideas? 

Regards my friends, Marius D.

 

Master: Windows 2008 R2 64 Bit

NBU:  7.5 for Windows

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MariusD's picture

waiting the new OpsCenter 7.5 :)

 

the Symantec Support has no solution in my case. We have to wait the new OpsCenter Version. :)

Regards my friends, Marius D.

 

Master: Windows 2008 R2 64 Bit

NBU:  7.5 for Windows

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Mark_Solutions's picture

I saw this on another customers site that it broke the alerts after an upgrade

They had to delete them all and recreate them - I think it is due to the additional tables in the OpsCenter database and the alerts do not get changed to reflect that

Have you tried creating a new one to see if it works?

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