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Unmanaged SEP 12.1.1000.157 RU1 hides from system tray

Created: 17 Dec 2011 | 6 comments
Gisabun's picture
Gisabun
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Setup:

Unmanaged SEP 12.1.1000.157 RU1 64-bit

System: Windows 7 Pro SP1 64-bit

After every couple of reboots, the SEP system tray icon will hide itself. I customize the icon to always show and it's fine for a while [a couple of reboots or so] and then it is hidden again. I've seen this on a couple of systems. Even a 32-bit Win 7 with the same version of SEP [except 32-bit]. Briefly had 12.1.6?? but never noticed the issue with that version.

Ideas?

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:17 Dec 2011 : Link

did you change in the registry path to show the icon?

what was the key and value set?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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admin_sepm's picture
admin_sepm
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:17 Dec 2011 : Link

What the status shown in Sep Server??

Is it offline/online??

Thanks.

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Mohankumar's picture
Mohankumar Partner Accredited
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:18 Dec 2011 : Link

SEP system tray icon hide please check stallation happen succesfull are not uninstall onces and delete the symantec folders from progream files and common files and document settings all users applications data  once detete symantec folders restart the machine and try to install once again.

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:19 Dec 2011 : Link

Hello,

A Similar Thread I found (however for SEP 11.0.7101)

https://www-secure.symantec.com/connect/forums/endpoint-protection-11071011056-windows-7-tray-icon

Again, This is something my observation that this issue is happening only on Windows 7 machines.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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Gisabun's picture
Gisabun
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:02 Jan 2012 : Link

Tried the two settings in the registry for SMC and they were the correct values in one of the links.

Decided to reset the icons "streams" in the tray anyways to see if that helps.

 

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Gisabun's picture
Gisabun
Unmanaged SEP 12.1.1000.157 RU1 hides from system tray - Comment:07 Jan 2012 : Link

OK. Seems the problem is solved. I had to kill the system tray cache for which icons are hidden and which aren't as per one of the links above [thanks!]. I cleared the cache and after 4 days it has always been visible.

Thanks

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