“The SRD is a collection of advanced diagnostic and recovery tools for Windows computers in one application. Putting the SRD on a USB flash drive gives you a convenient way to easily access these powerful tools whenever and wherever you need them. ...”

“Many technical support cases can be mission-critical with significant business assets at stake. When a Symantec sales team found itself head-to-head against a competitor for a million dollar NetBackup deal, they called on tech support for answers—and help. Jaime, a NetBackup support...”

“A new firmware is released for your Enterprise Backup environment tape library hardware. After reading the release notes, proceed to update the code on the library. This exact same procedure can be applied to updating the firmware on your tape drives. Background NetBackup Enterprise Server 6.5.x...”

“This story is of a customer in the telecom industry where I was part of the backup administrator group. The moment the Indian service provider got into business,. Technology was key for the organization to be able to compete in the market with other vendors. ...”