Vidéos d'aide de Screencast
Recherche de vidéos d'aide Close Back
to help

ServiceDesk

ServiceDesk integrates directly with IT management tools and reduces incident volume by identifying recurring problems and resolving root causes, resulting in increased end-user satisfaction.

Activité la plus récente

Affichez :
sc_forum RSS
Résolu
SD 7.1 SP2 Using IE 9 or 10 - Does this still occur in SD 7.5?
WK01
“Hello, We have noticed that some of the interface features in SD do not always work as expected with IE 9 or 10.  For example, when viewing a list of tickets, it might be necessary to scroll past page 1.   When you select another page (page 4 for example) it allows you to do it that...”
Voir discussion entièrement et commentaires de 5
Updated: 19 Jun 2013 by WK01 | Dernier commentaire: 19 Juin 2013 par WK01
5
Réponses
1
Utile
Separate IT incidents from other department
Dustin Perkins
“We are just about to implement ServiceDesk 7.5 and are still using 6.. One of our problems we have always had is seperating our Facilities department tickets from our IT department. This is because our managers need to run reports to generate metrics for our IT tickets but need to omit data from...”
Voir discussion entièrement et commentaires de 2
Updated: 17 Jun 2013 by Dustin Perkins | Dernier commentaire: 19 Juin 2013 par HarrisT
2
Réponses
0
Utile
SD 7.1SP2 - SD.EmailMonitor gets stuck processing digitally signed emails
SteveZ
“We are running SD7.1 SP2 - This has happened a few times where a person sends in an email to the service desk that has been digitally signed (from a .mil, .gov, or a Verisign(now Symantec) ECA certificate) and it will stop the entire mailbox from being processed. I came in this morning and...”
Voir discussion entièrement
Updated: 19 Jun 2013 by SteveZ
0
Réponse
0
Utile
User Details in the Advanced Incident Form
Lark partenaire
“Something I've always found a bit odd is that the Advanced Incident form goes to the trouble of querying the SMP CMDB to get its information on the users phone number and address. Once it has this information it seems to do nothing with it.  On submitting a ticket the requestors details are...”
Voir discussion entièrement
Updated: 18 Jun 2013 by Lark
0
Réponse
0
Utile
Seperate Link
Shonea
“Hello, I am in need of assistance. I have service desk up and running currently. I would like to create a new service desk link that would link to a different department so that they will have their own portal and people can put in service ticket directly to them. Can anyone instruct me on this?...”
Voir discussion entièrement
Updated: 19 Jun 2013 by Shonea
0
Réponse
0
Utile
Résolu
How can I change the Symantec logo in the Mobile page
brunoyep Certified
“Hi everybody I'm testing and configuring the mobile mode in my ServiceDesk 7.1 and I couldn't find a way to change the Symantec logo in the main page. How can I change that logo for the logo of my company?  Regards, Bruno Bacelar ...”
Voir discussion entièrement et commentaires de 5
Updated: 17 Jun 2013 by brunoyep | Dernier commentaire: 17 Juin 2013 par brunoyep
5
Réponses
2
Utile
*****URGENT***** - Session expiring in Process Manager
snm1502 Certified
“Hi, Since morning we are experiencing a session issue. As soon as any existing incident / problem / change ticket in Process Manager is opened, we get attached window saying session will expire within .......... mins. I am unable to trace anything in the logs for this. Adding to this, if window...”
Voir discussion entièrement et 1 commentaire
Updated: 16 Jun 2013 by snm1502 | Dernier commentaire: 16 Juin 2013 par snm1502
1
Réponse
0
Utile
Partner Coming To Install ServiceDesk 7.5 (2 week engagement)
WK01
“Hello, We have a Symantec Partner coming to install our ServiceDesk 7.5 system.  We are users of the ServiceDesk 7.1 SP2 version right now.  We have been running it pretty much as an out-of-the-box installation.  Our plan is to keep the 7.5 installation as close to out-of-the-box AND...”
Voir discussion entièrement et commentaires de 2
Updated: 13 Jun 2013 by WK01 | Dernier commentaire: 14 Juin 2013 par toomas
2
Réponses
0
Utile
Résolu
Help to find Costumer's Email Notification Resolved
mariomendez83 partenaire Accredited
“Hello,   I'm having hard time to find the component that edits the email that a costumer receives when resolved an Incident. That email containing  Symantec Service Desk Incident Resolved Details Incident ...”
Voir discussion entièrement et commentaires de 2
Updated: 13 Jun 2013 by mariomendez83 | Dernier commentaire: 13 Juin 2013 par mariomendez83
2
Réponses
1
Utile
Résolu
Need to Deny Technician No Longer w/IT But Still Accessing ServiceDesk
WK01
“Hello, We have an employee who is no longer part of our group.  They are still with the company.  They have tickets from the past that they worked and because of that they have permissions to access and comment on them.   We need to remove this employee's ability to access...”
Voir discussion entièrement et commentaires de 5
Updated: 13 Jun 2013 by WK01 | Dernier commentaire: 13 Juin 2013 par WK01
5
Réponses
1
Utile
Affichez Listes par page
  • Nouveau Commentaires
  • Commentaires verrouillés
  • Résolu
  • Needs Solution