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Partners Community Blog

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Christy Loerzel | 13 May 2013 | 4 comments

Early last week we unveiled our new enhanced Symantec PartnerNet portal, your online destination for partnering resources. We know it’s important that you spend less time searching for the information you need, and have more time to grow your bottom line. At the end of the day we understand that in order to grow your business, you need to be able to take care of your customers – and the redesigned PartnerNet will help you do just that.

So what’s different, you ask? In addition to a new look and feel, we’ve created a streamlined experience by combining a number of Symantec partner websites to help you generate demand, build your solutions expertise and accelerate your sales cycle. With the enhanced PartnerNet you can:

  • Check the status of your support cases, quotes, Opportunity Registration entries, benefits and more with your own customizable PartnerNet dashboard. 
  • Gain access to...
Robert Mencini | 29 Apr 2013 | 1 comment

Here is a great resourse from the Archiving and eDiscovery Community for those of you that are working with Enterprise Vault and come acros 8390 Errors.

Need Help Troubleshooting Enterprise Vault Event 8390 Errors?

Thanks,

Eileen

Eileen | 14 Mar 2013 | 1 comment

Hello Partners,

As part of my new role on Connect managing the Archiving and eDiscovery Community (and Partner Community) I've just learned about a new set of documents created by the EV Content Council that you may find helpful:

You can find the necessary information on the various accounts and users that are involved in an Enterprise Vault environment, as well as the permissions required by each.
 
Enterprise Vault Accounts and Permissions
http://www.symantec.com/docs/TECH76700
 
Compliance Accelerator and Discovery Accelerator Accounts and Permissions
http://www.symantec.com/docs/TECH200788

As always, if you have any feedback on the documents or suggestions  please do leave a comment.
 
 

Christy Loerzel | 25 Feb 2013 | 0 comments

In January, the Symantec Partner Communication team hosted its first ever Google+ Hangout. It was a great success and a great way to connect face to face with partners and customers. On February 19, we did it again focusing this time on Backup Exec V-Ray Edition, “So what, exactly, is this Backup Exec V-Ray Edition?”

Matt Stephenson, Product Marketing Manager and Scott Baker, Product Manager from Symantec's Backup Exec team came together to help users and partners understand Symantec Backup Exec V-Ray Edition and its licensing options.

Some of the topics discussed were:

  • The meaning of ‘per processor’ licensing
  • Features included in the Backup Exec V-Ray Edition
  • How the Backup Exec V-Ray Edition works in virtual and physical environments
  • Licensing scenarios for Backup Exec V-Ray Edition

Check out the...

KellyM | 15 May 2013 | 1 comment

To help our valued partners better understand and utilize social media to connect with current and prospective customers, Symantec has kicked off a social media blog series just for you here on Symantec Connect. Find the full series content here. And bookmark this page as we'll be adding new posts as we make them.

In the series so far—from newest to oldest:

Christy Loerzel | 14 May 2013 | 0 comments

In today’s business environment, companies move at a rapid pace to provide customers with the best products and services—especially on social media. In times of a national or worldwide crisis when an event dominates online conversations, you need to be conscientious of what your company says on social channels—your own and others. A tweet that promotes your brand or uses inappropriate language during a sensitive situation can result in backlash from your customers, which could not only impact your reputation, but also affect sales.

To maintain a positive social image and relationship with customers, here are five social media best practices to consider during a crisis:

  1. Review scheduled posts immediately. If you use a system to schedule posts in advance, review scheduled posts from both corporate and personal accounts immediately. Don’t use inappropriate words for the situation and avoid communications that could be...
Beverly van de Velde | 09 May 2013 | 0 comments

Train. Certify. Succeed!

Symantec to Partner with Pearson VUE

Effective June 24, 2013, all Symantec Technical Certification (SCS, SCP) and Technical Accreditation (STS, ASC) exams will be available exclusively at Pearson VUE testing centers worldwide. This transition globally impacts Symantec customers, partners and employees.

The Symantec Certification Program is pleased to announce Pearson VUE as its new, global certification exam delivery partner. Pearson VUE is widely known as an industry leader in providing computer-based test delivery. The partnership will result in a more efficient and engaging testing service with additional locations for examinees. Pearson VUE’s advanced registration and delivery technologies simplify the registration process, allowing faster registration, broader access to exams in over 175 countries and greater exam security to...

Christy Loerzel | 06 May 2013 | 0 comments

I’ve written before about Facebook, and given that it has more than one billion active users and is the world’s largest social network, the opportunity for you as a partner is huge. Enticing potential customers with engaging content on Facebook can be a great way to build qualified leads and increase your firm’s revenues.

But what does effective social media content on Facebook look like? How can you craft compelling and interesting content for your Facebook page? In this post, I share a few tips and best practices on increasing reach and engagement through Facebook.

Develop a company voice and content calendar
Find a voice that feels natural for your organization. If your firm were a person, what would “you” be like? Authoritative? Helpful? Humorous? Once you determine your organization’s voice, stick with...

Pamela Reese | 15 Apr 2013 | 0 comments

By Peyton Engel, Technical Architect at CDW

As part of the channel partner community, it is our responsibility to provide customers with the best technology possible when it comes to protecting their business. In fact, keeping systems and information safe from Web-based attacks is at the top of any IT department’s to-do list. The annual Internet Security Threat Report (ISTR) from Symantec is invaluable in helping us identify the types of cyberattacks that are on the rise, and providing intelligence that our customers can use to navigate the constantly evolving threat landscape. The ISTR, Volume 18, has continued to highlight key “cyber threats to watch” and confirmed several trends we’ve been seeing over the past year.

First, we’ve certainly seen that businesses of all sizes are in the crosshairs of cybercriminals, with 31 percent of targeted attacks aimed at...

Pamela Reese | 15 Apr 2013 | 0 comments

By David Glenn, Executive Vice President at Creative Breakthroughs, Inc. (CBI)

Creative Breakthroughs, Inc. is an innovator and leader in developing and delivering IT advisory services, network security, integration and infrastructure management strategies. And with “creative” in our name, we pay special attention to the never-ending evolution of today’s cybercriminals, constantly developing new and sophisticated ways to attack our customers. Fortunately, we have a valuable resource in this continuing struggle: The Internet Security Threat Report (ISTR) from Symantec.

The ISTR is a valuable document that we leverage each year to provide our customers with up-to-date research on the current threat landscape. And with CBI’s core business focusing on technology solutions for highly regulated industries for the last 22 years, we found the cyberthreats our customers...