Andrew Paxie

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Andrew Paxie Symantec Employee

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Member for: 7 years 11 weeks

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discussion comment 08 May 2008

Andrew Paxie commented on: 2.5 sending out a Trojan?

Let's ensure that we are talking about the same file that Symantec Corporation shipped in this product.File Packaging DetailsGhost Solution Suite 2.5 includes the product Symantec Ghost Corporate Edition 11.5.0.2113.SGCE 11.5.0.2113 includes an ...

discussion comment 08 May 2008

Andrew Paxie commented on: Manual uninstall of Ghost Console Client 11.0

Hi I believe this issue is now resolved. Solution We determined that the client installed in the past was 8.2.0.1117,by finding the registry ...

discussion comment 16 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Hi Brandi I have completed an analysis of the two MSI logs you recently provided. First file, MSI5a591.LOG. Near the start of the log I can see that custom actions that were failing earlier in this thread now ...

discussion comment 16 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

As an update to the Process Monitor message, I have noticed that the .PML files generated do not appear to be readable on a 64-bit OS version if they were created on a 32-bit OS. Such logs may therefore not be as portable as I had hoped. Also, ...

discussion comment 16 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Using Microsoft (Sysinternals) Process Monitor to Monitor a GSS 2.0 Install Prerequisites, Obtaining and Installing Process Monitor o For the Windows 2000 family of systems Security Update Rollup 1 must be installed in order to use Process ...

discussion comment 16 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Hi Brandi Yes please, send the Process Monitor logs to Ming (I'm not currently set up with a dedicated e-mail for this forum). I'll also post a short message shortly to this thread on how I expect the Process Monitor to be used, when to start ...

discussion comment 15 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Hi Brandi, I have received the latest logs and am in the process of reviewing them. The current outlook for your issue with the upgrade is not positive. Ming and I cannot reproduce your issue with the upgrade. All we have at present are ...

discussion comment 08 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Dear Brandi Thank you for taking the time to write up the details of your server's configuration when this upgrade issue appeared. This has been very helpful. It appears that on your system, directories that the installer expects to be writeable ...

discussion comment 02 May 2007

Andrew Paxie commented on: Upgrade from 1.1 to 2.0 fails

Hi Brandi, Thank you for the MSI log file. I have examined this file and have found that the installation fails to proceed because of an ACCESS_DENIED error when attempting to delete the contents of the directory C:\Documents and Settings\All ...

discussion comment 20 Feb 2007

Andrew Paxie commented on: Ghost Client on Barts PE

Earlier in this thread Tristan Gallet offered the helpful advise that the Plug-In was already present in BartPE. There are two key actions required to include Symantec Ghost 8.x in the build for BartPE1. Obtain the Symantec Ghost 8.x executables ...

discussion comment 07 Feb 2007

Andrew Paxie commented on: Ghost Solution Suite 2.0 - Once Installed cant find ghost32.exe

Yes, Ghost32.exe is included in a full install of Symantec Ghost Console and Standard Tools.Ghost32.exe is also installed if the Symantec Ghost Standard Tools only are installed.Ghost32.exe is NOT installed from a trialware version of Symantec ...

discussion comment 01 Feb 2007

Andrew Paxie commented on: TrialWare version of Ghost Solution Suite 2.0

Eric - >"I did have Ghost 7 installed, but removed it."Can you recall if the "Ghost 7" was a trialware release?>"I went through registry and removed everything referencing Symantec Ghost, but to no avail."As you can conclude, this issue is not ...

discussion comment 01 Feb 2007

Andrew Paxie commented on: TrialWare version of Ghost Solution Suite 2.0

Van -The installer generates the message "The Trialware version of Ghost can only be installed on this machine once."if it believes that this release of trialware was installed previously on this machine.Unfortunately the trialware release for ...

discussion comment 24 May 2006

Andrew Paxie commented on: DOS Ghost 8.3 doesn't always get IP Address via DHCP

How about trying this setting change?In the WATTCP.CFG file add the lineBOOTPTO=An important note is that the field name must be given in uppercase.Without any overriding value set in the WATTCP.CFG file, a default value of 15 seconds is used. ...

discussion comment 11 May 2006

Andrew Paxie commented on: DOS Ghost 8.3 doesn't always get IP Address via DHCP

I don't propose to become an Apologist for Windows PE. What you observe with the current releases of Windows PE (up to and including WinPE 1.6) correspond to what I've observed.Perhaps another forum user can offer some settings suggestions for ...

discussion comment 11 May 2006

Andrew Paxie commented on: DOS Ghost 8.3 doesn't always get IP Address via DHCP

{Submitters note: Don't confuse this with a Dialogue. This response is posted on behalf of the (real) person who composed the original post.}But DOS with Ghost boots in seconds and PE in a very long time, especially with lots of drivers included ...

discussion comment 11 May 2006

Andrew Paxie commented on: DOS Ghost 8.3 doesn't always get IP Address via DHCP

{At the risk of looking like I'm answering my own question, I'm posting the following response.}Have you considered using Windows PE (WinPE) and Ghost32.exe?In my experience many of my networking problems been resolved once I started using the ...

New forum discussion 11 May 2006

Andrew Paxie posted: DOS Ghost 8.3 doesn't always get IP Address via DHCP

{Submitter's note: I am posting this from a customer who doesn't currently have access to this forum. I have performed some minor editing to ensure privacy.}I have a Ghost 8.3 question and I Googled and searched the Symantec KB articles without any luck.{...}