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Jeanne

Member Profile

Jeanne

Status: -
Job Title: Technical Operations Manager
Member for: 6 years 43 weeks
Contribution Stats
3
Solutions
18
Forum Threads
61
Comments
5
Blog Entries
3
Ideas
1
Article
0
Videos
0
Downloads
0
Events
8
Groups Joined

Jeanne's Activity

Show:
discussion comment 13 Feb 2013
Jeanne commented on: Problems accessing Service Desk 7.1 sp2
In fact our Operations guru changed the password once he reset it we are back in business.
discussion comment 19 Dec 2012
Jeanne commented on: Help Desk 6.x -> Service Desk -- Opinions?
Well we went ahead hired a consultant and made the switch to SD 7.1 sp2 and it was a bit of a nightmare. The consultants were great but you can't make a sow's ear into a silk purse. Some of the things we disliked The search feature is ...
discussion comment 05 Nov 2012
Jeanne commented on: 1753-01-01 00:00:00.000
I also get that 1753 in the date field on some dates but it is not consistent.
discussion comment 05 Nov 2012
Jeanne commented on: Can't generate report as webservice
Are you using IE as your browser I get a lot of crazy errors with IE firefox seems to work better
New forum discussion 01 Oct 2012
Jeanne posted: AD import SD 7.1 sp2
When trying to create my import into the service desk I am getting some strange issues    I am unable to uncheck the disabled accounts ...
New idea 28 Sep 2012
Jeanne posted: Service Desk 7.1 SP2 Classification drop down box color
When you select the "Click Here to Classify" dialog drop down the default text is a light blue which is difficult to see. It should be a darker color that allows it to be seen easily since we want users to choose the correct function for database sorting and collection. Tried to ...
New idea 24 Sep 2012
Jeanne posted: Service Desk7.1 sp2 password visible
On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text
discussion comment 20 Jun 2012
Jeanne commented on: Incident Management Create Incident Form does not
My service desk workers need spell check we waited to use this product to gain that feature only to find out it creates a different problem we want a fix that allows us the spell check functionality.
discussion comment 20 Jun 2012
Jeanne commented on: Include other users in tickets
I have the same question we have areas that are only allowed a defined number of high - medium tickets since they have numerous projects and we want them to decide priority it helps if they can see all tickets from the group they work with.
New forum discussion 20 Jun 2012
Jeanne posted: Problems accessing Service Desk 7.1 sp2
Cannot open database "ProcessManager" requested by the login. The login failed.<br>Login failed for user 'sa'.Server Error in '/ProcessManager' Application. Cannot open database "ProcessManager" requested by the login. The login ...
New forum discussion 18 Aug 2011
Jeanne posted: Dell T1500 systems are not imaging
error 85 has occured the local device name is already in use deployment share mapped to F: Starting agent... Locating agent... searching deployment share for agent... unable to locate remote agent "Altiris-dagent-*-86.exe" starting local ...
discussion comment 13 May 2011
Jeanne commented on: Cannot image job in Altiris 6.9
I had to update my WinPE PXe boot disk one day everything worked and two days later after the weekend I could not image to save my life. it only took a few hours to complete but it has been working well ever since. Not sure if a update to the ...
discussion comment 15 Feb 2011
Jeanne commented on: Windows 7 Not Repopulating Correctly in DS Console
Hey we had this problem and I ran a client uninstall of the Agent from the DS then I reset the agent using the remote Agent installer I had to unfreeze my labs that were affected but it cleared up.and everyone got happy with the names and ...
New forum discussion 14 Dec 2010
Jeanne posted: Helpdesk 6.0 survey issues
I setup and configured the satisfaction survey for helpdesk. Created the trigger and routing rules. It works fine for our employees when they are logged into a machine with AD credentials. Problem is our students 7000 of them do not have AD credentials and many of our employees are ...
New forum discussion 20 Oct 2010
Jeanne posted: Deploying images to alternate site
Using DS6.9 sp4 we have installed a new location using an emetro connection and the images appear to work however the configuration never takes place and we have to dick around the systems to get them bootable. We are imaging Windows 7 using WinPE ghost and have also tried using rdeploy ...
discussion comment 09 Jun 2010
Jeanne commented on: Sysprep - Win 7
We got this error also but had not been using the sysprep that was built into altiris DS. Also the error went away after several reboots I think it was trying to configure and we were impatient. After using the sysprep file we are able to image ...
discussion comment 15 May 2010
Jeanne commented on: DS6.9 Win7 & PXE Automation Jobs 'Unable to boot to automation' boot loader problem
My PXE server service was giving me a lot of issues and making me reboot several times a day I rebuilt my DS 6.9 sp4 and the problems have been resolved. Just make a good backup of your database and rebuild
discussion comment 15 May 2010
Jeanne commented on: Auto Login Disabled After Imaging
We set everything on our reference system including autologin pull an image setup the lab and deploy the image we don't have any problems with autologin for Win XP sp3. We do use sysprep,  I am using DS6.9 sp4 on a Win2003 box. I just ...
discussion comment 12 May 2010
Jeanne commented on: PXE E74: Bad or missing PXE Menu and/or prompt information
I actually went back to A01 the A02 was not working eithier we created a bootableusb and have downgraded the Bios on all 360 systems they are imaging nicely now. ...
discussion comment 12 May 2010
Jeanne commented on: Default desktop customizations on reference workstation
We have been building images and forcing the default user  on the image for some time all of a sudden this week the default profile does not carry over into our domain accounts when the profiles are created the user path to the my documents ...