Paul Jeal

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Paul Jeal Symantec Employee

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Member for: 3 years 27 weeks

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known issue comment 15 May 2013

Paul Jeal commented on: NDMP Duplicate jobs with Verify fail with '0xe000fe29 - Authentication failed on connection to the server'

This issue is due to be addressed in forthcoming Backup Exec Service Pack, but a pre-release patch is available that has helped resolve this issue. Can I please suggest a Support case is opened with Symantec for this, so that we can confirm ...

New issue 10 May 2013

Paul Jeal posted: 'Dynamic Query Connection Logon failure' error generated when bulk editing 19 or more jobs together

When attempting to select & edit 19 or more VMware guest servers within a VCentre, the BE console generates a 'Dynamic Query Connection Logon failure'. Selecting and editing less than 18 servers does not cause the issue. The error ...

New issue 10 Apr 2013

Paul Jeal posted: GRT Restore of Sharepoint List Items corrupts data in Calculated Field

Using Backup Exec 2010 R3, GRT restores of Sharepoint 2010 List Items that have a Calculated Field column defined, will leave corrupted data in that field and the Item Properties will show no information. The Calculated Field data will appear correct, except for the 1st ...

New issue 21 Jan 2013

Paul Jeal posted: OptDup backups between Backup Exec servers fail with '0xe00084ec - A backup storage read/write error has occurred' and errors 2060018\2060001 recorded in Event Log

Optimized Duplicate (OptDup) backups, between Backup Exec Deduplication folders, fail with '0xe00084ec - A backup storage read/write error has occurred'. The error discusses 'tape based storage' but both source and target storage are disk ...

New issue 03 Jan 2013

Paul Jeal posted: OptDup backups between Backup Exec servers fail with '0xe00084ec - A backup storage read/write error has occurred' and error 2060016 recorded in Event Log

New issue 28 Nov 2012

Paul Jeal posted: Restore of Russian email Contacts to Exchange 2010 DAG is successful, but leaves no records

Exchange 2010 DAG servers are backed up using Remote Agent GRT backup job in Backup Exec 2010 R3. This completes successfully and Granular Restore data can be seen after. Attempting to restore Russian character email Contacts, from this backup, completes ...

New issue 16 Oct 2012

Paul Jeal posted: Symantec DLO 7.0 may still transfer files from clients even if Connection Policy settings are set to block transfer

It has been seen that a DLO client on the network, that is assigned a DLO Profile with Connection Policy configured to block network transfers (i.e. when using an IP address within a VPN range), may still transfer files, if the DLO Profile is changed or if you attempt to ...

New issue 15 Oct 2012

Paul Jeal posted: Local resource enumeration / discovery takes 7-15 minutes when EFI disk partition is in use

When trying to browse the local resources of a Backup Exec media server it may be noticed that there is a delay of 7 to 15 minutes when a EFI partition / disk is being used on the server

New issue 03 Oct 2012

Paul Jeal posted: Redirected restore of Sharepoint 2007 documents to a folder fails with error and Remote Agent crashes on Media server

Following a successful Sharepoint 2007 GRT backup to Tape or Backup to Disk folder, an attempted redirected restore of Sharepoint documents, to a local folder, fails and causes the Backup Exec Remote Agent to crash. Restore job fails ...

New issue 18 Sep 2012

Paul Jeal posted: NDMP Duplicate jobs with Verify fail with '0xe000fe29 - Authentication failed on connection to the server'

Duplicate Backups of NDMP data with Verify enabled, fail with '0xe000fe29 - Authentication failed on connection to the server' during the Verify stage. This occurs when duplicating to tape or disk. If Verify is turned off, the duplicate backup ...

New issue 08 Aug 2012

Paul Jeal posted: Attempting to open Exchange data in GRO console generates an error 'mailbox store stores the STM and EDB files on different disk. This is not a supported configuration'

Following successful Symantec System Recovery (SSR) 2011 backups of an Exchange 2003 server, attempts to open the Exchange Mail tab in the GRO console fails with the error below, when attempting to prepare the Storage Group; "The ...

New issue 17 May 2012

Paul Jeal posted: During upgrade to Backup Exec 2012 the Database Migration fails with error Cannot insert the value NULL into column 'ResourceName', table 'BEDB.dbo.Resource'

During a upgrade to Backup 2012 the Database Migration fails and the option is presented to continue or roll back. Reviewing the Backup Exec 2012 installation log (BKUPEXEC2012.HTM) the migration fails with error Migration fails with error Cannot insert the value NULL into column ...

New issue 05 Apr 2012

Paul Jeal posted: Remote Agent service crash ocurs when VMware backup fails with 'V-79-57344-38264- Unable to copy the virtual machine disk using the VMware VixDiskLib'

Backup Exec Remote Agent service on the Media Server has been seen to fail if a VMWare backup jobs end with 'V-79-57344-38264- Unable to copy the virtual machine disk using the VMware VixDiskLib'

New issue 23 Mar 2012

Paul Jeal posted: Sharepoint List Items are not restored if staged from tape or external disk, but restores successfully from local disk.

Sharepoint List Items are not restored, when data has been staged from Tape or External disk. Backups are successful and leave valid Granular restores selections, regardless of destination used. Restores from backup data that has to be staged (tape or ...

New issue 23 Mar 2012

Paul Jeal posted: Restore of VMware guest server fails during creation, due to 'Distributed Virtual Switch' being configured

Redirected restores of VMWare guests fail with error ‘0xe000957e – Unable to create the new virtual machine’. On the ESX server we see there is an 'invalid configuration for device 2' error during creation of the guest, which fails the restore ...

New issue 12 Dec 2011

Paul Jeal posted: Restores from tape data, over 4Gb hang and do not complete

Backup Exec 2010 R3 restores of tape data, over 4Gb, hang and do not complete. The byte count will stop increasing and the transfer rate will drop, but not actually fail the job. A reboot of the Backup Exec server will be required to clear the hung ...

New issue 29 Nov 2011

Paul Jeal posted: Memory use of the Beserver process increases following backups, until BEngine process crashes

Following an upgrade from Backup Exec 12.5 to 2010 R3, the Beserver process does not release all the memory after backups. Once several days of backups have been run, memory usage may become so high that the Bengine service process will crash. Restarting the Backup Exec ...

New issue 01 Nov 2011

Paul Jeal posted: Backup direct to Disk or set copy of Sharepoint Content DB from disk to tape takes a long in 'Updating Catalogs' (2010 R3 with HF164659)

NOTE: This is with Backup Exec 2010 R3 and HF164659 (TECH164659). When taking backup of a Sharepoint Content DB to B2D folder or when duplicating Tape data to B2D, the job processes in 'updating catalogs' ...

New issue 19 Oct 2011

Paul Jeal posted: GRT restores of a custom Sharepoint 2010 Foundation Document Library may be successful, but are not accessible after

GRT backups of a Sharepoint 2010 Foundation Document Library, that has been created using a custom template, will be successful and leave valid restore selections. If that Document Library is deleted, restores of that complete Library or individual ...

New issue 28 Sep 2011

Paul Jeal posted: Bengine.exe crashes during non-GRT VMWare backup, with '0x80000003 - {EXCEPTION.EN_US} Breakpoint has been reached'

VMWare (AVVI) Non-GRT backups of guest servers, cause the Bengine service to terminate unexpectedly. The backup job does not fail, but will hang in processing. Analysis of the crash dump file generated, indicates; PROCESS_NAME: bengine.exe