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ServiceDesk 7.1 Automation Rules and Email Templates

Created: 17 Apr 2012 | Updated: 17 Apr 2012 | 2 comments
NancyM's picture
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Symantec single video player.

This video shows the automation rules setup for Incident and Change Management and the setup of email templates for use by the rules.

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bmagurn's picture

The volume on the video is very low.  Except for the very end, where the stupid little Symantec rebranding logo and sound come in.  Which is totally deafining once you have it turned up loud enough to hear the content of the video.

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My Help Desk 2's picture

The video is very informative.  Thanks for the lessons provided.

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